Caring for the Customer is a self-paced online course that provides quality learning and new skills development in the areas of customer needs analysis and customer care. These skills are required in almost every role in every workplace.
This course is ideal for career professionals, entrepreneurs, job seekers and learners who want to improve their customer service and customer care skills for a workplace setting.
When meeting customer needs or exceeding customer needs are viewed as a priority, businesses can generate many benefits including customer loyalty, positive publicity via social media, customer referrals, staff satisfaction and a resulting uptick in revenue. That's why focusing on customer care is so important. This course provides participants with the opportunity to gain new skills and knowledge in customer needs analysis and caring for customers. You’ll learn about cultural diversity, special needs customers and about Australian Consumer Law (ACL) and Privacy Principles.
On successful completion of this course, you will gain new skills and knowledge in customer needs analysis and in meeting customer needs successfully. You will have an increased understanding of cultural diversity and special needs customers and how Australian Consumer Law (ACL) and Privacy Principles apply in this field.
Satinbird Education courses are designed for self-paced, self-directed learning. Each course is available to learners for 12 months from the date of enrolment. They are delivered online and can be accessed 24/7 through any internet connected device.
Each course contains a variety of professionally designed, engaging learning content including text, graphics, video, interactive elements and reference materials. Each course concludes with a multiple-choice quiz to test your learning.
Upon successful completion of this course, learners will be awarded a digital badge that is personal, secure and verifiable, endorsed by Satinbird Education. This digital badge can be shown to employers as evidence of commitment to learning and professional growth.
Every role in the modern workplace incorporates some form of customer care whether they be internal or external customers. This course provides valuable insights into customer needs analysis and meeting customer needs to boost your skills and help you to build towards higher level customer satisfaction and loyalty.
No, this course is suitable for individuals who are looking to develop their skills and knowledge in this area, regardless of their current level of experience.
A microcredential is a short, focused course that provides learners with the skills and knowledge to develop a specific area of expertise. It is designed to be completed in a short time frame and is often offered online.
Online learning with microcredentials offers a flexible and convenient way to gain new skills and knowledge. You can learn at your own pace and in your own time, and have access to the course materials from any Internet connected device.
Digital badges are a great way to demonstrate your skills and knowledge to current and potential employers. They provide evidence of your achievements and can help you stand out from the competition.
Yes, many employers recognize microcredentials and digital badges as valid forms of professional development. They can help you demonstrate your commitment to learning and show that you have the skills and knowledge to succeed in the workplace.
Caring for the customer
Cultural diversity
Special needs customers
Stage 5 - Close the sale and Stage 6 - After sales follow-up
Australian Consumer Law (ACL)
The Australian Privacy Principles
