Satinbird Education

About this Course

This online, self-paced course titled “Consumer Law and Customer Feedback” provides a comprehensive understanding of Australian Consumer Law (ACL) and consumer rights and guarantees. You’ll also learn about the commercial costs of processing refunds and exchanges, techniques for handling difficult customers, dealing with threats and abuse, and the value of customer feedback and opportunities for improvement.

Who should buy this course

This course is ideal for those who are looking to deepen their understanding of Australian consumer law, consumer rights, consumer protection and customer feedback. It is also suitable for those who are looking to develop new skills in this area.

Why should you enrol in this course

Consumer protection laws are important to protect consumers from fraud, defective products and dangerous goods and services. They play an important role in developing trust between consumers and suppliers and in building your brand.  Gaining an understanding of Australian consumer law warranty and the value of customer feedback is essential for the success of any business. This course provides you with the tools and knowledge needed to promote consumer trust and continuously improve your business operations.

Learning Outcomes

Upon successful completion of this course, learners will be able to:

• Understand the provisions of the Australian Consumer Law (ACL) and their significance for consumer guarantees

• Understand and identify the commercial costs of processing refunds and exchanges

• Techniques for managing challenging customers, conflicts and difficult situations

• Appreciate the value of customer feedback and opportunities for improvement

• Gain a better understanding of Australian consumer law protection

Mode of training

Satinbird Education courses are designed for self-paced, self-directed learning. Each course is available to learners for 12 months from the date of enrolment. They are delivered online and can be accessed 24/7 through any internet connected device.

Each course contains a variety of professionally designed, engaging learning content including text, graphics, video, interactive elements and reference materials. Each course concludes with a multiple-choice quiz to test your learning.

Course Outcomes

Upon successful completion of this course, learners will be awarded a digital badge that is personal, secure and verifiable, endorsed by Satinbird Education. This digital badge can be shown to employers as evidence of commitment to learning and professional growth.

FAQs

Why should I take this course - Consumer law and customer feedback?

This course offers an all-encompassing insight into consumer law and customer feedback, equipping you with the knowledge and skills to better understand and respond to customer needs.

Do I need prior experience to take this course?

No, this course is suitable for individuals who are looking to develop their skills and knowledge in this area, regardless of their current level of experience.

What is a microcredential?

A microcredential is a short, online course that provides you with a specific set of skills and knowledge in a particular area.

What are the benefits of online learning with microcredentials?

Online learning with microcredentials offers the flexibility to learn at your own pace, the convenience of learning from anywhere, and the ability to focus on specific skills and knowledge.

How do digital badges enhance my career prospects?

Digital badges are a great way to showcase your skills and knowledge to current and potential employers. They demonstrate your commitment to learning and professional development, and can help you stand out from the competition.

Are microcredentials and digital badges recognized by employers?

Yes, many employers recognize and value microcredentials and digital badges as they reflect an individual's dedication to learning and professional advancement and can make them stand apart from others in the job market.

Do I need any special equipment or software to take this course?

No, you do not need any special equipment or software to take this course. You will only need a computer or mobile device with an internet connection to access the course content.