This online, self-paced course titled “Customer Dissatisfaction and Complaints’ focuses on crucial topics such as customer complaint handling procedure, recognising customer dissatisfaction, responding to different kinds of complaints, managing difficult customers and improving communication skills.
This course is ideal for marketers, managers, frontline staff, trainees and jobseekers who are looking to enhance their skills in handling customer complaints, recognising customer dissatisfaction and responding to complaints, referrals, reporting complex complaints and improving their communication skills.
Managing customer dissatisfaction and complaints is a crucial aspect of running any business. Listening to customer feedback allows a business to learn more about itself, improve its products and services and gain the trust of its audience. It is essential for businesses to be able to recognise customer dissatisfaction and respond to complaints in an effective and timely manner and this course will equip learners with the skills and knowledge to do so.
Upon successful completion of this course, learners will be able to:
Recognise customer dissatisfaction and respond to complaints effectively
Gain a thorough understanding of the customer complaint handling procedure
Refer and report complex complaints effectively
Improve their communication skills
Satinbird Education courses are designed for self-paced, self-directed learning. Each course is available to learners for 12 months from the date of enrolment. They are delivered online and can be accessed 24/7 through any internet connected device.
Each course contains a variety of professionally designed, engaging learning content including text, graphics, video, interactive elements and reference materials. Each course concludes with a multiple-choice quiz to test your learning.
Upon successful completion of this course, learners will be awarded a digital badge from Satinbird Education. which is personal, secure and verifiable. This digital badge can be shown to employers as evidence of commitment to learning and professional growth.
This course will equip you with the skills and knowledge to better understand customer needs and expectations and develop strategies to improve customer satisfaction and reduce customer complaints.
No, this course is suitable for individuals who are looking to develop their skills and knowledge in this area, regardless of their current level of experience.
A microcredential is a short, specialised course that provides learners with the skills and knowledge to develop a specific area of expertise.
Online learning with microcredentials offers learners the flexibility to learn at their own pace and gain specialised skills and knowledge in a short amount of time.
Digital badges are a great way to showcase your skills and knowledge to current and potential employers. They demonstrate your expertise in a specific field and help you stand out from other job applicants.
Yes, many employers recognize and value microcredentials and digital badges. They are a great way to demonstrate your skills and knowledge to potential employers and can help you increase your knowledge and competence.
Customer dissatisfaction and complaints
Welcome
Customer difficulties, problems and consequences
Recognise customer dissatisfaction and respond to complaints
Referring and reporting complex complaints
Effective communication skills
