This online, self-paced course titled “Driving your Performance with Customers” focuses on the essential skills and knowledge for enhancing customer engagement using well designed strategies. It provides learners with the tools necessary to understand their customers and deliver a customer service experience that exceeds expectations.
This course is suitable for marketers, managers, frontline staff, and job seekers who are looking to develop their customer engagement skills.
Customer engagement marketing is a critical contributor to business and customer success. An effective customer engagement strategy allows you to stay informed of your customers’ experiences and feedback and make any necessary improvements to provide better customer service and a better customer experience. A fully-engaged and happy customer means growth in revenue and profitability, increased retention, lower cost of acquisition, reputational benefits and good will when compared to a disengaged and unhappy customer.
On successful completion of this course, learners will be able to:
Understand how to meet customer service requirements.
Deliver personalised customer engagement
Work within the organisational policies, procedures and KPIs for customer service
Work within legislative and regulatory requirements
Set personal performance expectations for performance-driven customer service
Satinbird Education courses are designed for self-paced, self-directed learning. Each course is available to learners for 12 months from the date of enrolment. They are delivered online and can be accessed 24/7 through any internet connected device.
Each course contains a variety of professionally designed, engaging learning content including text, graphics, video, interactive elements and reference materials. Each course concludes with a multiple-choice quiz to test your learning.
Upon successful completion of this course, learners will be awarded a digital badge from Satinbird Education, which is personal, secure and verifiable. This digital badge can be shown to employers as evidence of commitment to learning and professional growth.
This customer engagement strategy course provides learners with the necessary skills and knowledge needed to build strong relationships with customers and improve business performance.
No, this course is suitable for individuals who are looking to develop their skills and knowledge in this area, regardless of their current level of experience.
A microcredential is a short, online course that provides you with a specific set of skills and knowledge in a particular area.
Online learning with microcredentials offers the flexibility to learn at your own pace and provides the convenience of learning from anywhere.
Digital badges are a great way to showcase your skills and knowledge to employers. They demonstrate your commitment to learning and professional development.
Yes, many employers recognize the value of microcredentials and digital badges as evidence of skills and knowledge.
Driving your performance with customers
Customer engagement requirements
Personalised customer engagement
Business systems and objectives
Service resources and systems
Polices, Procedures and KPIs
