Satinbird Education

About this Course

This online, self-paced course titled “Quality Standards of Business Products and Services” is designed to help business owners and managers create effective customer product and service management standards. By developing customer service standards, you will have a framework for your business' quality and performance management. This course will cover topics such as product and service standards, meeting customer expectations, managing staff and team performance and resolving service challenges.

Who should buy this course?

This course is suitable for career professionals, general staff, project managers, entrepreneurs, upskillers, job seekers and learners. It is perfect for those looking to gain knowledge and new skills in managing quality and performance in an organisation.

Why should you enrol in this course?

Quality standards are essential for businesses to ensure that they provide the best quality products and services that meet customer expectations. In the age of social media and review sites, it's more critical than ever to live by high-quality standards. By understanding how to improve your customer service standards, you'll increase customer satisfaction and loyalty, which can improve your business' overall performance and reputation.

Learning Outcomes

By the end of this course, participants will be able to:

• Investigate and assess planning requirements

• Understand product and services standards

• Meet customer service expectations

• Manage staff performance quality

• Understand team performance

• Resolve service challenges 

Mode of training

Satinbird Education courses are designed for self-paced, self-directed learning. Each course is available to learners for 12 months from the date of enrolment. They are delivered online and can be accessed 24/7 via any internet connected device.

Each course contains a variety of professionally designed, engaging learning content including text, graphics, video, interactive elements and reference materials. Each course concludes with a multiple-choice quiz to test your learning.

Course Outcomes

Upon successful completion of this course, learners will be awarded a digital badge from Satinbird Education, which is personal, secure and verifiable. This digital badge can be shown to employers as evidence of commitment to learning and professional development.

FAQs

Why should I take this course - Quality standards of business products and services?

This course provides knowledge and skills to help you improve your business' quality standards and ensure that your products and services meet your required quality standards.

Do I need prior experience to take this course?

No, this course is suitable for individuals who are looking to develop their skills and knowledge in this area, regardless of their current level of experience.

What is a microcredential?

A microcredential is a short, specialized course that provides learners with the skills and knowledge to excel in a particular field.

What are the benefits of online learning with microcredentials?

Online learning with microcredentials offers learners the flexibility to learn at their own pace and the convenience of studying from anywhere.

How do digital badges enhance my career prospects?

Digital badges are a great way to showcase your skills and knowledge to potential employers. They demonstrate that you have the skills and knowledge to excel in your chosen field.

Are microcredentials and digital badges recognized by employers?

Yes, many employers recognize microcredentials and digital badges as a way to demonstrate your skills and knowledge. These credentials allow employers to quickly assess a candidate's specific skills and knowledge, which can be an advantage in today's competitive job market.