Courses
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Monitor and improve business service standards
Having a great customer experience is key for all businesses. Without it customers will look elsewhere. Learn how to create quality standards in customer service and monitor performance. Course Award: Personal, secure and verifiable digital badge
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Strategies for Change Management
The world is constantly changing and business needs to change with for sustainable profitability. Learn how to identify, evaluate and implement effective changes in your organisation. Course Award: Personal, secure and verifiable digital badge
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Improvement, reporting and processes
Continuous improvement determines areas of inefficiency and provides organisations with the ability to adapt rapidly to change. Learn how to develop best practices to stay ahead of the pack. Course Award: Personal, secure and verifiable digital badge