Courses
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Meetings Primer
Well-organised and run meetings serve many useful purposes. Poorly run meetings can be a demotivating waste of time. Get the skills to conduct meetings that will keep your team engaged. Course Award: Personal, secure and verifiable digital badge
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Lead continuous improvement in the workplace
Continuous improvement helps a business to adapt to a changing world and outrun its competition. Learn the skills to adapt your systems and processes in continuous improvement strategies. Course Award: Personal, secure and verifiable digital badge
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Quality standards of business products and services
Providing consistently good customer service happens by design not by accident. Learn how to determine and set and mainain the standards of service required for your business. Course Award: Personal, secure and verifiable digital badge
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Basics of operational planning
Good operational planning aligns goals and allocates resources. It helps to manage risk and improve decision-making. Increase business profitability and success with this online course. Course Award: Personal, secure and verifiable digital badge
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Monitor and improve business service standards
Having a great customer experience is key for all businesses. Without it customers will look elsewhere. Learn how to create quality standards in customer service and monitor performance. Course Award: Personal, secure and verifiable digital badge
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Strategies for Change Management
The world is constantly changing and business needs to change with for sustainable profitability. Learn how to identify, evaluate and implement effective changes in your organisation. Course Award: Personal, secure and verifiable digital badge