Courses
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Driving your performance with customers
Customer engagement marketing creates loyal, long-term customers who become brand advocates and help drive growth. Learn customer engagement strategies for a better, sustainable business. Course Award: Personal, secure and verifiable digital badge
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Caring for the customer
Meeting customer needs is good business, bringing referrals and repeat sales. Learn how to provide a great customer experience and develop customer loyalty to build your brand and sales. Course Award: Personal, secure and verifiable digital badge
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Customer dissatisfaction and complaintss
Managing customer complaints professionally helps to promote your business in a positive way. Learn good customer handling procedures to help front desk staff work with difficult customers. Course Award: Personal, secure and verifiable digital badge
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Consumer law and customer feedback
Customers have their rights so understanding consumer law is important, especially for frontline staff. Learn the cost of returns, how to handle difficult customers and get real feedback. Course Award: Personal, secure and verifiable digital badge