Courses
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Financial control
Strong financial management needs accurate financial records in order to minimise fraud and protect your tangible and intangible resources. Build your skills in financial control here. Course Award: Personal, secure and verifiable digital badge
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Communicate as a leader
Effective and respectful communication are the hallmark of good leadership. Learn different modes of communication to help get your message across and become a better leader. Course Award: Personal, secure and verifiable digital badge
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Building professional networks
Investing in professional and personal relationships at work enhances your career and helps drive productivity. Learn how to grow your career and interact better with colleagues. Course Award: Personal, secure and verifiable digital badge
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Promote team communication and relationships
Top performing teams are characterised by excellent communication and inter-personal relationships. Everyone knows each other's roles. Learn how to develop stronger teams and relationships. Course Award: Personal, secure and verifiable digital badge
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Caring for the customer
Meeting customer needs is good business, bringing referrals and repeat sales. Learn how to provide a great customer experience and develop customer loyalty to build your brand and sales. Course Award: Personal, secure and verifiable digital badge
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Customer dissatisfaction and complaintss
Managing customer complaints professionally helps to promote your business in a positive way. Learn good customer handling procedures to help front desk staff work with difficult customers. Course Award: Personal, secure and verifiable digital badge